Customer service

Get in touch

General enquiries

For general inquiries please call the KONE Customer Care Center at 877-276-8691.

You can reach us 24 hours a day, seven days a week.

For non-urgent service inquiries you may also email the KONE Service Center at Americas.customer-support@kone.com.

For KONE eInvoice support, starting Sept. 8, 2020, please call 888-705-3612 or Billing.Questions@KONE.com.

Report a service need or incident

To report a service need or an emergency such as an entrapment call 877-276-8691.

For non-urgent requests you can also email Americas.customer-support@kone.com.

Frequently asked questions

Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.

Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.
KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.
With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
Contact your local KONE representative to find out more.

KONE Online and KONE Mobile

Stay up to date with equipment status and maintenance work progress around the clock with our KONE Online web portal and our KONE Mobile app.

Learn more

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

How can we help you?

For job and application status inquiries: Should your resume be selected, the recruiting team will reach out to you and schedule a time to talk. Please apply here if you are an external candidate, and apply for any roles that best suit your skills and interests. If you are having trouble applying – try using a different internet browser (e.g. Internet Explorer, Google Chrome, Firefox Mozilla, etc.) For any further questions in recruiting, please check out our Recruiting FAQs page.

Hidden question

First name

Last name

Company

Phone (Type the number in international format without spaces, e.g. +17749612345)

+1

Email

Company address

City

Postcode

State

I am a KONE customer

My inquiry is about

Tell us how we can help you. Please provide additional details about your project, for example: project address, number of elevators or escalators, how many landings each elevator will serve, etc.

How would you like to be contacted?

I would like to be contacted by phoneI would like to be contacted by emailPlease do not contact me

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.